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Ethos Veterinary Health Assistant Front Desk Supervisor in Woburn, Massachusetts

Massachusetts Veterinary Referral Hospital, located in Woburn, MA, is looking for a full-time Assistant Supervisor to join the team.

Mass Vet has an immediate need for a confident, caring, and results-driven Assistant Supervisor to join our Front Desk team. The Assistant Supervisor assists in handling day-to-day hospital operations under the supervision and mentorship of the department supervisor and client care Manager. Veterinary experience preferred.

Shift: We are currently looking for team members to join our evening team, working closely with our Emergency and Critical Care departments.

Responsibilities:

  • Helps all clients feel welcome and works with team members to give all clients responsive, friendly, and courteous service.

  • Facilitates effective communication between the front desk and clinical departments.

  • Collaborates with the Client Care Supervisor to maintain an accurate and up-to-date plan of current and future staffing needs for all roles.

  • Ensures that all staff are provided with tools, materials, and knowledge to continuously improve and grow in their roles

  • Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.

  • Operates as the point person for client communications, concerns, or complaints during shifts.

  • Participates in developing, maintaining, and updating training procedures to ensure that all current and newly hired client care staff members are trained and knowledgeable in all areas of the hospital.

  • Performs annual and introductory performance reviews

  • Provides mentoring, counseling, and development of the team.

  • Monitors staff concerns, while helping to cultivate employee engagement.

  • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies and procedures.

  • Fills in where needed to ensure client service standards and efficient operations.

Education, License and Job Requirements:

  • Associates Degree required; Bachelor’s Degree preferred or equivalent experience.

  • Medical experience required, Human or Veterinary

  • 1+ years of supervisory experience in a customer service role.

  • Proven experience in multi-tasking, prioritizing and delegating.

  • High level of active listening skills and strong client service skills which includes the ability to resolve client issues/complaints with tact and diplomacy.

  • Ability to remain calm and work effectively in high-pressure and/or busy situations.

  • Ability to promote effective communication between the client service staff, doctors and technical staff.

  • Strong written and verbal communications skills and exceptional consciousness of non-verbal language.

  • Demonstrated professionalism in all interactions and transactions.

Physical Requirements:

This is an emergency hospital in which you may remain standing on your feet for up to 6 hours at a time and may require stooping, kneeling, reaching, lifting, and carrying objects throughout your shift. You may be required to lift or move up to 25 lbs. throughout the course of the work shift

Benefits of Working at Massachusetts Veterinary Referral Hospital:

Full-time benefits include health with an optional 100% employer-paid plan, dental, vision, generous discounts on pet services, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance. Compensation is based on experience and skill level.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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