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Ethos Veterinary Health Client Liaison - Veterinary Hospital in Woburn, Massachusetts

The Client Liaison is a back-office administrative role within our Client Care Department. This role is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams.

Schedule: We are currently hiring for multiple shifts  

Pay Rate: Compensation based on experience and education $17 - $22 per hour

Responsibilities:

  • Handle incoming telephone calls from clients and answer general questions and inquiries.

  • Enter all client and patient information into the hospital information system efficiently and accurately

  • Communicate with patients and staff via phone calls, emails, instant messages, and the hospital information system

  • Answer and resolve patient inquiries in a professional, empathetic, and patient-centered way

  • Educate and advise clients regarding hospital services, products, and practices

  • Assist clients with non-medical questions such as booking appointments, and invoicing

  • Explain alternative payment options for clients such as lines of credit and billing plans

  • Submit documentation to insurance when indicated

  • Collaboratively working with medical departments to obtain updates regarding inpatients

  • Send completed records to referring veterinarians when requested

Education, License, and Job Requirements:

  • High school diploma or equivalent experience required 

  • Must be available to work one weekend day

Skills and Experience:

  • Customer service experience is a plus, but we're happy to train!

  • Experience in human or veterinary medical offices is a plus

  • Proficient in Microsoft Office suite (Specifically Word, Teams, Outlook)

What We Offer:

  • Paid time off

  • Access to free online Bravely Coaching

  • Full­­­ health benefits with an optional 100% employer-paid plan

  • Dental Insurance

  • Vision Insurance

  • Generous discounts on pet services

  • Disability and life insurance

  • Flex-spending accounts

  • 401(k)

  • Employee Assistance Program

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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