Massachusetts Veterans Jobs

Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent. Division Overview The mission of DOR’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency. DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities. * * Regional Director/CSS Northern Regional Office* * The Massachusetts Department of Revenue Child Support Services Division (CSS) is seeking a Regional Director for its Northern Region located in Woburn, Massachusetts. The Regional Director is a member of the CSS senior management team and participates in strategic planning and policy development. The Regional Director’s assignments include solidifying the regional management infrastructure, systematizing workflow, fostering cooperation between office teams, and empowering front line workers. The Regional Director is also responsible for building and maintaining a collaborative work environment with staff in other regions, the CSS headquarters office, the Customer Service Bureau, and partner agencies/organizations in order to meet goals and to provide service to customers. There are approximately 65 staff assigned to the Woburn office, including managers, case workers, supervisors and attorneys. The region provides services to about 46,000 families and collaborates with the Probate and Family Court to establish paternity, and establish, enforce, and modify child support and health insurance orders. Additionally, the Regional Director has statewide management oversight for one or more child support business processes with staff who report to the Regional Director, but who may be physically located in CSS offices around the Commonwealth. Depending on the business process(es) and workflows, the staff work with CSS customers to resolve issues, explain the laws, regulations, and policies that govern the child support program, and take the actions necessary for parents to be able to comply with the terms of the support obligation. * * Duties * Oversee the delivery of child support services. Ensure that performance goals are met by implementing an effective workflow model in order to increase productivity. * Develop business plans and strategies to carry out the mission of the CSS program and meet state and federal performance goals. * Participate in evaluating the organizational structure and business processes associated with the CSS web-based case management system (COMETS HD). * Serve as model for leadership. * Empower staff to work at full performance levels. Develop and implement professional development plans and corrective action plans for individual staff as part of the performance evaluation system. * Develop partnerships with other state agencies and resources in the local communities to promote the mission of CSS. Qualifications * Leadership - Ability to lead employees in a results-driven environment, setting the pace through your expectations and example, in order to meet the organization’s goals for productivity, quality and service; exercise this leadership through effective planning, organizing, communication, delegation, cooperation, follow-through, good judgment and decision-making. * Strategic Thinking - Ability to establish strategic goals and link these goals to the agency vision by integrating financial, business, service, operations and personnel development objectives for maximum performance, reviewing policies and practices for efficiency, identifying and resolving problems, developing and implementing innovative methods to advance goals and evaluating outcomes. * Coaching - Ability to coach and mentor others by setting clear expectations, helping staff grow in knowledge and skill, fairly administering policy, implementing employee readiness strategies to manage change, encouraging individual accountability and inspiring employees to succeed through regular performance evaluation, professional development, positive recognition, motivation and/or constructive feedback. * Teamwork - Ability to foster a spirit of teamwork and unity within the department that empowers employees, allowing for candid discussions of different ideas, embracing diversity, engaging in healthy conflict resolution strategies, finding common ground and creating a cohesive environment that encourages openness, trust and challenge. * Interpersonal Skills - Ability to build effective and responsive interpersonal relationships with staff members, colleagues and managers by demonstrating integrity, collaboration, respect and promoting a positive culture of continuous improvement. * Communication Skills - Exceptional oral and written communication skills, including engaging and directing staff in a manner that enhances productivity and manifests excellence, effective listening techniques, strong collaboration/negotiation/mediation ability and the capacity to build bridges with others to achieve shared goals. * Flexibility - Ability to demonstrate flexibility and adapt one’s priorities or approaches and those of staff to meet competing demands, organizational changes, modified operational requirements or emergency situations. * Customer Service Orientation - Strong focus on customer service, including the ability to see the Child Support Program from the customer’s perspective, understand his/her needs, forecast how certain business decisions impact the customer and develop creative solutions to best balance operational needs and customer expectations /An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks./ /As part of the Future of Work initiative, the agency is adopting a hybrid work model.  Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days./ MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services* *Organization: Department of Revenue *Title: *CSS Regional Director - Northern Region (Administrator VIII) Location: Massachusetts-Woburn-100 Trade Ctr Suite 760 Requisition ID: 240007GH