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Aerotek Customer Service Representative in WOBURN, Massachusetts

Description:

Job Description •Scheduling service appointments via phone, email, and text •Dispatching to service techs on route updates •Filing and faxing •Creating orders for customer supplies •Provides quote and order entry support •Responsible for seeing that entry of quotes and orders are carried out •Enters all quotes into the system in a timely manner •Follows-up on billing •Determines and applies appropriate adjustments •Updates accounts as necessary •Taking payments for our service plans via credit card •Assist in scheduling service appoints when necessary •Assist in projects as necessary

Skills:

customer service, administrative support, data entry, ms office suite, dispatching

Top Skills Details:

Customer Service - need to have customer service experience and be ready to schedule appointments via phone email and text Admin support - will be asked to provide administrative support throughout the office Data entry - will be scheduling appoints into database and respond to emails frequently

Additional Skills & Qualifications:

High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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