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Parker Hannifin Corporation IT Technician in Woburn, Massachusetts

IT Technician

Location : Woburn, MA, United States

Job Family : Information Technology

Job Type : Regular

Posted : Sep 9, 2021

Job ID : 25914

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Job Description

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Position Summary:Entry level position focused on first level support and resolution of issues with IT supplied hardware, software, and system accesses. The position is also focused on request management and fulfillment of hardware, software, and access requests. For issues or requests that will be resolved or fulfilled by other groups, this position is responsible for proper and timely routing of work to the accountable group(s).Communicates regularly with all levels of the business both verbally and in writing. Strong interpersonal skills, ability to follow defined processes, and strong troubleshooting skills are at the core of this position’s accountabilities.

Responsibilities:

  • Manages inbound verbal interactions with users experiencing issues or requesting products/services

  • Tracks and manages issues or requests via defined ticketing processes and procedures

  • Performs software installation and updates in support of failures.

  • Identifies, diagnoses, and resolves hardware issues.

  • Researches and explores answers and alternative solutions.

  • Escalates unresolved problems.

  • Fulfills requests for hardware, software, and access via defined fulfillment processes.

  • Effectively educates customers on product use and assists them in fully utilizing available features.

  • Assists senior level Tier 1 peers and Tier 2 Desktop Support team as requested.

  • All other duties as assigned by Manager.

Qualifications

  • Required:

  • Strong customer service mindset.

  • Good problem solving and analytical skills.

  • Demonstrated ability to communicate accurately, efficiently and knowledgably, both verbally and in writing, with all levels of the business

  • Effective time management skills

  • Ability to follow and adhere to defined processes and procedures

  • Ability to work independently or collaboratively

  • Up to 1 year of experience in a support or service role, actively interacting with customers on a regular basis

  • Up to 1 year of personal or professional experience working with various Windows operating system versions

  • Up to 1 year of personal or professional experience with the Microsoft Office productivity suite

  • Demonstrated experience imaging computers, installing software and hardware

  • High School degree with 2+ years related work experience

  • Vocational training with 1+ years of related work experience

  • Associate degree in Information System or related field of study

  • Must be a US Citizen or have permanent residence.

  • Preferred:

  • Experience in a call center / helpdesk environment

  • Familiarity with Microsoft Active Directory

  • Experience using a ticketing system such as ServiceNow

  • Bachelor’s degree in information systems or related field of study

  • CompTIA A+ Certification

  • ITIL Foundation or Practitioner certification

  • Microsoft Certified Professional

Founded in 1917, Parker Hannifin Corporation is a $13.7 billion, global company. With annual sales of $13.7 billion in fiscal year 2020, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker’s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world’s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

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