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Beth Israel Lahey Health Lab Processing Associate, 40hr - Evenings in Woburn, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Evening (United States of America)

Contributes to the Hospital’s mission by providing the clerical support associated with lab specimen processing. This clerical support position will have an impact on laboratory efficiency, physician/clinician satisfaction and ultimately patient satisfaction by recording receipt of specimens accurately and efficiently and following through on lab results in a timely manner.

Job Description:


Consistent with the PROMISE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list.

As part of the Laboratory team, this position:

  • Receives specimens from multiple locations, data inputs accurate documentation of the patient and the required lab test order.

  • Verifies appropriate specimen accompanies test requisition.

  • Verifies that the specimen is properly labeled with two patient identifiers, date and time of collection, initials of person obtaining the sample

  • Attach printed labels to specimens from physician offices if necessary

  • Completes the order, producing labels and essential documentation.

  • Verifies insurance information and follows through with Hospital registration and/or physician practices to ensure appropriate and efficient billing.

  • Investigate test requisitions with missing information from physician office or off-sites

  • Issues ABN form to patients when tests do not meet medical necessity

  • Release medical information to patients when requested

  • Delivers specimens in batches or stat requests individually to the appropriate lab departments and packs up deliveries intended for the off-site laboratory departments.

  • Contacts clinicians with results based on their specified preferences either over the phone or via fax.

  • Answers the phone in a professional manner, answering questions about lab results and researches test status when necessary.

  • Runs reports and addresses the data by providing results, checking on outstanding tests, and other follow through required to improve lab efficiency and physician/clinician satisfaction.



  • Required: High School Diploma or equivalent


  • Preferred: At least one year of medical laboratory, clerical or secretarial experience.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled