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ABCD Program Services Asst. Career Centers in Woburn, Massachusetts

Location: MassHire Metro North Career Centers - Woburn, MA This is an in-person, non-remote position. Center Operator - Action for Boston Community Development ABCD Responsible for providing a high level of customer service, performing clerical and administrative support duties as necessary for the effective and successful operation of Career Centers. Process walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate. Learn and continuously maintain knowledge about all units of Career Centers, community programs and resources, and those of the Career Center Partner Organizations. Input relevant customer data appropriately and timely by following MOSES (database) entry policies; including, customer registration, services, notes and signing up customers for workshops. Locate, organize and maintain information, including confidential records. Perform other related duties as assigned from time to time. Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required. Associate's degree in human services, public administration, business management or related field preferred. At least two years working in a career center, call center or other related experience preferred. Must have the ability to work in high stress and fast paced environment. Excellent attention to detail. Proficient with MS office. Ability to type 60+ words per minute preferred. Demonstrated ability to work sensitively with people from diverse backgrounds. Bilingual skills preferred Why ABCD? Make an impact on the community Professional development opportunities and trainings Health and Dental Insurance Long-term and Short-term Disability Insurance Life Insurance 403B Retirement Plan with employer match and vesting after 1 year Paid Time Off 13 Observed Holidays Location: Woburn Action for Boston Community Development is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. For more information from the MassHire Metro North Career Center, email Job Quest ID Veterans and their eligible spouses receive priority of service. MassHire Metro North Career Center is an EEO Employer. Auxiliary aids or services are available upon request to individuals with disabilities NOTE TO JOB QUEST USERS: clicking "Interested" on this position in Job Quest does not mean you have submitted an application for the position, this function only saves the position in your list of saved jobs. .