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Marine Biological Laboratory Housing and Conference 1 in Woods Hole, Massachusetts


Major Duties:

  • Greet and process clients of the MBL.

  • Perform functions related to the arrival and departures of housing clients

  • including processing computerized checkin/out

  • verifying the accuracy of account information

  • Record completion of required paperwork/documentation within individual reservations in order to ensure compliance with rules/regulations to be on campus

  • Checking housing units to ensure that they are ready for checkin

  • Prepare and distribute Check Out Notices as needed.

  • Answer and direct calls from switchboard and two way radio. Answer and direct calls from office telephones as needed.

  • Schedule meeting rooms for use by internal and external clients.

  • Assist in providing services to course/conference groups, including checking event set-ups, setting up tables, checking on catering, etc.

  • Prepare, distribute and provide direction for parking passes and locations on campus.

  • Prepare, distribute and troubleshoot problems with ID cards.

  • Perform clerical duties as needed.

  • Handle customer complaints.

  • Assist with emergencies. Contact appropriate personnel and write incident reports as needed.

  • Communicate with security staff as needed.

  • Perform other duties as required and/or assigned.




  • Team Player: Works well as a member of a group

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



  • High School/GED or better



    • Computer skills preferably with Windows, web based applications, including StarRez, CCure. - ability to get learn and utilize database software quickly
    • excellent customer service skills, including the ability to problem solve and resolve conflict effectively - Excellent organizational and clerical skills. - Self-motivated, flexible, and able to communicate effectively with diverse populations. - Ability to manage multiple priorities and work independently. - Ability to lift up to 50 lbs, and stand for long periods of time as necessary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)