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State of Massachusetts Clerk III/Unit Secretary – Nursing Services in Worcester, Massachusetts

Worcester Recovery Center and Hospital (WRCH) operated by the Department of Mental Health (DMH) is seeking an experienced Clerk III/Unit Secretary to perform all the duties associated with the Unit Secretary Position, the main duties being answering the phones, routing messages, maintaining Medical Records, performing secretarial duties such as typing, photocopying, faxing, data entry, etc. for their unit. Perform other duties as needed. Please Note:These positions are full-time, 37.5 hours per week. There are 2 vacancies 1) 8:00 a.m. to 4:00 p.m. Days off are Saturday and Sunday. 2) 3:30 p.m. to 11:30 p.m. Week 1 Days off are Tuesday/Saturday. Week 2 Days off are Sunday/Thursday _Candidates Please Note_: We are eager to announce the expansion of two (2) inpatient units over the next 2-3 months with the anticipation of onboarding a combination of clinical, non-clinical, facility and other program related staff. Your understanding is greatly appreciated as we review all applications and begin stages of interviews. /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/ * Treats all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating the patient’s perspective into all facets of care; will advocate for patients facilitate timely resolution of patient concerns and assist patients in the exercise of their rights. * Answers telephone calls and provides routine information concerning agency services according to established procedures. * Files and retrieves material such as correspondence, reports, Medical Record forms, etc. in accordance to detailed procedure. * Prepares standardized forms such as routing slips, tracking slips, payroll calendars, etc. according to detailed procedure. * Receives and distributes incoming mail, packages, etc. to appropriate individuals with the assigned unit. * Posts information to logs or records according to prescribed procedures. * Operates specialized office machines and equipment requiring training: computers, photocopiers, fax machines, etc. * Reviews forms, lists, documents, correspondence and/or reports for accuracy and completeness. * Performs typing functions in which speed is not essential, such as typing forms, routine correspondence, envelopes, labels, index cards, etc. * Maintains Medical records according to established procedures in order to ensure accurate and complete information. * Answers inquiries relative to laws, rules, regulations, policies and procedures governing agency services. * Schedules or arranges conferences, meetings, interviews, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals. * Prepares requisitions according to standard procedures in order to replenish supplies. * Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, court decisions, trial cancellations, patient arrivals and discharges, etc. * Compiles statistical information to be included in reports of agency activities. * Proofreads typed material for grammatical, punctuation and spelling errors and for proper format, accuracy and completeness. * Composes correspondence for routine letters such as requests for information, confirmation of meetings, etc. * Performs other duties as required. (See attached for specific duties.) /_Preferred Qualifications_:/ * Knowledge of the English language including spelling, work meaning and word usage. * Ability to understand, apply and explain the laws, rules, policies and procedures governing assigned unit activities. * Ability to use proper grammar, punctuation and spelling. * Ability to follow written and oral instructions. * Ability to assemble items of information in accordance with established procedures. * Ability to work accurately with names, numbers, codes and/or symbols. * Knowledge of the types and applications of standard office filing systems. * Knowledge of clerical office practices and procedures including office record keeping, office correspondence control, the types and uses of office equipment and supplies and business letter preparation. * Ability to complete assigned duties in a reasonable timeframe. * Ability to deal tactfully with others. * Ability to establish and maintain harmonious working relationships with others. * Ability to exercise discretion in handling confidential information. * Ability to determine the proper format and procedure for assembling items of information. * Ability to perform typing functions in which speed is not essential, such as typing forms, routine correspondence, envelopes, labels, index cards, etc. /_About Worcester Recovery Center and Hospital (WHRC):_/ Located on over 100 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient and culturally competent mental health services. It provides intermediate and long-term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations. WRCH provides inpatient services to 260 inpatient adults, inclusive of a Deaf Inpatient Mental Health Service: 30 inpatient adolescents and 30 residential adolescents, in either an Intensive Residential Treatment Program (IRTP) or a Behavioral Intensive Residential Treatment Program (BIRT). /_DMH Mission Statement:_/ The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. /_Total Compensation_//:/ As an employee of the Commonwealth of Massachusetts, you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it is more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and completive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness Program participation options * Incentive-based Wellness Programs * Professional Development and continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program /_Pre-Offer Process:_/ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. For questions regarding this requisition, please contact Karen Gouin in Human Resources at (508) 368-3406. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. * IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience. * * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. *Job: Administrative Services *Organization: Department of Mental Health *Title: *Clerk III/Unit Secretary – Nursing Services Location: Massachusetts-Worcester - 309 Belmont Street Requisition ID: 2100065R