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South Middlesex Opportunity Council Community Support Services HI Case Manager in Worcester, Massachusetts


Provide case management services to participants in a program serving homeless individuals residing at the Emergency Triage Center in Worcester. Case management includes an initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. The primary goal is to achieve client self-sufficiency and stable housing.


  • Ensure adherence to policies and protocols for programs serving homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.

  • Develop a regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc.

  • Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.

  • Conduct initial service needs assessment with all clients entering the program. Develop an Individual Service Plan with each participant within three days of entry into the program.

  • Work closely with Shelter staff, Relapse Prevention Managers, and Sober Housing staff to identify new program participants.

  • Maintain daily contact with clients actively involved in the program.

  • Establish and maintain a regular contact schedule with all participants for a period of at least 24 months.

  • Maintain appropriate files and case notes for each participant.

  • Ensure accurate statistical data is maintained and reported monthly.

  • Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep a detailed log of all referrals made.

  • Provide crisis intervention (24-hour cell phone coverage).

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies & procedures.

  • Other duties as assigned.


  • Bachelor's Degree in a related field. May be substituted with a minimum of 5 years working with the target population.

  • Safe and reliable transportation

  • Substance abuse experience required.

  • Excellent interpersonal and organizational skills.

  • Previous experience with group facilitation preferred.


  • Directly reports directly to Coordinated Assessment Supervisor.

  • Direct reports of this position are none .


  • Ability to drive a vehicle

  • Ability to ascend/descend stairs


    Travel within the state will be required. As part of the responsibilities of this position, the case manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

    We are an equal opportunity employer committed to diversity in the workplace.

Monday through Friday 9:00am - 5:00pm

35 hours per week