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Robert Half Customer Service Representative in WORCESTER, Massachusetts

Description If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. If you're looking for work in Worcester, Massachusetts and can work a long-term contract / temporary position, this could be the Customer Service Representative opportunity for you!

What you get to do every day

  • Retrieve and oversee the sending of written business communications

  • Be a part of business development by by actively cross-selling and referring customers

  • Give exceptional customer service in a timely fashion

  • Manage incoming telephone calls Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers

  • 2+ years of past relevant experience

  • Proficiency with Microsoft office applications

  • Strong customer service and office administrative skills

  • achievement oriented, positive attitude and an approach to work rooted in professionalism

  • Comprehensive knowledge of customer service

  • Answering Inbound Calls experience

  • Call center experience

  • Password Reset experience highly desired

  • Deep understanding of Call Center Customer Service

  • Strong computer skills including customer database systems

  • Excellent communication and organizational skills

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Critical thinking, problem solving, ability to work independently

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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