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Community Healthlink Director of Housing and Community Support in Worcester, Massachusetts

Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Director of Housing and Community Support in Worcester and Northern Worcester County, MA.

The Tenancy Preservation Program (TPP) provides a clinical presence in the Central MA Division of the Housing Courts and short-term intensive case management to eligible households whose tenancy problems are related to a disability. Our primary responsibility is to the Housing Court, providing professional assessment and recommendations regarding the disability-related causes of the tenancy problems and recommendations for service plans and other reasonable accommodations to address the tenancy problems.

  • Oversight of operations of Community Support Program (CSP); Tenancy Preservation Program (TPP); and the HOAP Housing Programs.

  • Provide supervision to the managers and supervisors of the 3 programs.

  • Ensure that the HR functions are provided and CHL guidelines followed for each program including hiring, orientation, training, discipline and performance evaluation.

  • Maintain relationships and effective communication with the payers of the programs including but not limited to MassHealth, ACOs/MCOs, DMH and CMHA.

  • Provide group and direct one on one supervision to the CSP/CSPECH Teams as needed and/or required by the payor.

  • Ensure that staff are trained and coached in completing needs assessments, strength based, person centered service plans, progress notes, and discharge summaries according to the payer specifications.

  • Develop & maintain relationships with both internal and external referring providers and payors.

  • Maintain working knowledge of reimbursement policies and procedures for all payors.

  • Oversee reporting, billing, and contract monitoring of the programs in conjunction with the program managers and supervisors.

  • Demonstrate effective communication with consumers, staff, peers and other professionals.

  • Perform duties using recovery-oriented principles.

  • Model person centered, strength-based communication with staff and consumers.

  • Assist managers in developing connections with community-based resources and referral networks.

  • Work with program management on Quality Improvement initiatives including but not limited to developing score card, idea boards and PDSA quality improvement projects

  • Participate in Coordination of Care (CoC) referrals and meetings including presenting cases, interviewing applicants, and monitoring filled, and open subsidies held by CHL.

  • Document homeless status for clients or potential clients in Clarity system.

  • Perform other related duties.

  • Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

  • Must have a Master’s degree and an independent license in MA (LICSW, LMHC, Licensed Psychologist).

  • The ideal candidate will have experience working in a community healthcare setting and have a working knowledge of mental illness and substance use disorders, as well as knowledge of models of care integration and care management.

  • Must have a minimum of two years’ experience.

  • Previous supervisory experience required.

  • Possess strong interpersonal skills and confidence.

  • Able to exercise good judgment and is creative and proactive.

  • Be flexible and able to multi-task.

  • Current valid US-issued driver's license and ability to provide a registered, inspected and insured automobile for work related purposes including travel between work sites.

  • All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

PCN#: 5371

Street: 162 Chandler