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State of Massachusetts Employment Counselor, DES in Worcester, Massachusetts

The Department of Career Services (DCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. DCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future. The Employment Counselor will perform as part of a team to achieve the MassHire Central Career Center goals. The Employment Counselor will evaluate employment and/or training services applicants with substantial and/or significant barriers to employment to determine eligibility for and appropriateness of various employment and/or training program services; review and analyze client information through records, tests, interviews and observations to determine appropriateness for training; advise clients on such matters as developing employment plans, job search methods, techniques, processes and career planning; conduct and review labor market information to set realistic expectations for job searching and potential training needs; conduct counseling interviews; confer with agency staff and partner organizations to determine appropriateness of referrals; describe, explain, or answer inquiries concerning eligibility, procedures and benefits related to agency programs; maintain liaison with public and private organizations and service providers; conduct job searching and informational workshops and performs related duties as required. DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES * Review and analyze client information obtained through interviews, records, tests, and observation to determine employment and training interests, vocational aptitudes and abilities, substantial or significant barriers to employment, and eligibility for agency services and programs to make recommendations; to meet clients' needs. * Conduct counseling interviews with individual clients or groups of clients who have substantial and/or significant barriers to employment to assess the type and extent of the barriers, to accessibility for available, to guide, to motivate, and suggest approaches, and to assist clients in achieving occupational vocational and/or training goals based on the clients' needs and available services. * Advise clients on such matters as job search methods, techniques and processes either individually or in a group setting, dealing with substantial or significant barriers to employment, to motivate clients, and' to recommend specific courses of action to prepare clients for employment and/or training opportunities. * Facilitate group job readiness workshops and give presentations both in person and using virtual methods (Webex, Zoom, etc.) * Answer inquiries concerning eligibility, procedures, and benefits using agency guidelines to inform clients and other interested parties of agency programs and services. * Maintain liaison with public and private organizations to promote agency programs and services, to exchange information and to develop the resources necessary to provide client services. Work closely with our WIOA mandated partners for the purposes of providing the best possible service to shared customers. * Compile occupational, educational, and other pertinent information to assist clients in determining vocational and educational interests and goals. When appropriate, create a career plan for customers in need of in-depth services. * Refer customers to appropriate training and employment opportunities; follow up in a timely fashion, update MOSES with services and notes to describe those services. * Review customer goals as outlined on Career Action Plan and recommend additional services beneficial to the job seeker, schedule follow up appointments. *Bi-lingual preferred IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE. *First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's or higher degree with a major in counseling or guidance may be substituted for the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Special Requirements: None. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. * Job: Community and Social Services *Organization: Department of Workforce Development *Title: *Employment Counselor, DES Location: Massachusetts-Worcester - 340 Main Street Requisition ID: 210005OU