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Seven Hills Foundation Family Support Worker in Worcester, Massachusetts

The YOU, Inc. Worcester Family Resource Center is seeking a temporary, full-time Early Childhood Specialist case manager to support program operations related to the Office of Victims of Crime grant. The OVC supports children under age 10 and their families who have been impacted by trauma with a specific emphasis on children impacted by the opioid epidemic in our community. This temporary position will continue through September 2021 regardless of date of hire with possible extension for six additional months.

  • Assist clients in connecting to community resources and services that will support them and their families in navigating needs related to the OVC grant

  • Actively collaborate with other OVC grant partners including Worcester Addresses Childhood Trauma, the UMass Child Trauma Training Center, the Department of Children and Families, and the Department of Public Health in order to support clients

  • Provide administrative support for special projects to meet community needs as part of the Family Resource Center’s participation in the OVC grant

  • Participate in weekly City of Worcester Hub Table meetings, monthly OVC grant meetings, and Worcester ACTs community meetings as applicable

  • Provide the highest-quality care to clients in keeping with best-practice, agency standards, and the directives of the position. Practice within the ethical guidelines; maintain privacy and HIPAA standards.

  • Compose oneself with professionalism, ethical practice, and compassionate regard for clients/clients. To this end, the case worker should demonstrate competency, reliability, honesty, integrity, respectfulness, continued learning, positivity, mutual support, effective collaboration, active listening, and attention to the responsibilities of the job. The case worker should dress neatly, professionally, and appropriately to the situation. The case worker should communicate orally with etiquette, honesty, respectfulness and composure; written communication should demonstrate professional writing skills and be in keeping with the policies and procedures of the agency.

  • Document all services in the required data entry system (e.g. agency Electronic Health Record), in keeping with established timeframes, best practices, and through required forms/documents. Respond to Quality Management and Utilization Review protocols and alerts.

  • Ensure that any issues or concerns related to risk (client risk, staff risk, facility risk, and/or programmatic risk) or ethical misconduct or any issue that could impact collaborative partnerships with community stakeholders are immediately brought to a supervisor, assistant director, director or other licensed senior staff member.

  • Provide services such that the following values are embedded in practice:

  • o Promote client-centered care that adheres to best practice standards and recognizes “client voice and client choice,”

o Recognize the multiple perspectives of clients and their caregiving system

o Be cognizant of issues of inclusion, equity and diversity of people that might otherwise be marginalized or oppressed.

o Utilize active and reflective listening as well as the exchange of feedback,

o Orient oneself in a strengths-based approach,

o Develop an understanding of the impact of trauma and substance abuse,

o Provide positive regard, empathy, curiosity, respect, and professionalism,

o Establish and maintain clear expectations and boundaries, and

o Remain cognizant of and proactive about any issues of safety / risk.

  • Engage in ongoing learning and development of skills and professional growth through trainings, supervision, and ongoing delivery of services. The practice of professional development should also include self-reflection and self-care.

  • Respond accordingly to the administrative and/or financial systems related to services including referral, office administrative, billing, and supervisor.

  • Developing and/or demonstrated proficiency in individual/youth and family case work and/or wrap-around care.

  • Knowledge of Worcester area community resources and supports, mental health, educational systems, child development, and/or child welfare systems preferable.

  • Proof of a valid driver’s license, acceptable driving record, and reliable personal transportation to fulfill essential job functions is required.

  • Demonstrated and/or developing competency with establishing a therapeutic rapport with clients and effective collaborative relationships with providers.

  • Developing and/or demonstrated ability to use experience as a caregiver of a youth with special needs to teach, coach, and support a parent/caregiver consumer.

  • Developing and/or demonstrated proficiency in providing care planning, care coordination, service delivery resource development, advocacy, and/or discharge/after-care planning.

  • Demonstrated ability to exercise discretion, confidentiality, collaboration, ethics, appropriate boundaries and good judgment.

  • Demonstrated ability to seek out supervision and consultation as needed.

  • Thorough and clear oral and written communication skills, organization skills, timeliness, and ability to work effectively with others.

Affiliate: You Inc.

ID: 19742

Schedule: Monday-Friday, 8:30am-4:30pm

External Company Name: Seven Hills Foundation

External Company URL:

Street: 81 Plantation Street

Telecommute: Yes