State of Massachusetts HSC A/B - Case Manager, Worcester in Worcester, Massachusetts

The HSC A/B provides assessment, outreach, service coordination and person-centered advocacy as needed by promoting DMH’s philosophy of recovery and person-centered choices, by utilizing strength-based goal setting and through independent decision-making. Establishes and maintains a supportive relationship with individuals and families. Assists individuals in securing services and performs all duties to reflect the highest level of respect and dignity for the persons-served. The successful candidate will also collaborate with other agencies and offices providing services to deaf individuals, have facility in using communication technology and be able to operate in a statewide community of providers.

Duties are detailed below:

  1. Promotes and upholds the process of recovery in order to promote hope, healing, empowerment and connection.

  2. Develops functional assessment of individual needs by the person-served, family and/or LAR and gathering relevant written and verbal information from past and current service providers in order to determine the service needs.

  3. Provides outreach visits and recovery-based education to the person-served and family members by developing positive relationships with them and by educating them about services to enable the individual and families to identify, accept, and obtain the necessary services.

  4. Assists individuals to identify their choice of an optimal living arrangement in the community.

  5. Coordinates the planning of individual service plans with the person-served and service providers, convenes meetings to modify the ISP when indicated; chairs the ISP meetings; writes implementation of service plans in recovery-based, person-centered language and practices.

  6. Utilizes MHIS database to enter required demographic, service tracking and billing information in accordance with business rules and regulations.

  7. Negotiates and advocates with school systems, plus community and state agencies.

  8. Facilitates periodic meetings such as conferences, risk reviews, discharge planning, program reviews, team meetings, and staff meetings in order to monitor service plans and make recommendations for other services that will meet individual choice and needs.

  9. Maintains contact with consumers if hospitalized and assures appropriate service linkage at time of discharge.

10.Refers individuals to programs and services and facilitates their adjustment by filling out the required forms, advocating for the individual with programs, educating the individual about procedures, and by transporting when necessary to the required services to assure the implementation of service plans.

  1. Maintains records by requesting all relevant information; documenting progress notes, terminating and interval summaries, meeting minutes, and by regularly updating changes in records to ensure completeness and accuracy.

  2. Adheres to all established documentation timelines.

  3. Assesses, researches, and thoroughly documents individuals’ history and risk.

  4. Assesses multicultural and linguistic needs of persons-served population.

15.Works with supervisor to assist in planning a coordinated community support system.

16.Participates in regular supervision meetings and attends training sessions and workshops that will increase skills.

17.Meets with assigned individuals on a regular basis according to individual service needs.

  1. Ensures that individuals obtain and maintain entitlements for which he/she is eligible.

19.Develops and maintains positive relationships with service providers and community agencies to promote cooperative planning to meet individuals’ needs.

20.Complies with HIPAA regulations and confidentiality standards regarding the disclosure of PHI information.

21.Monitor vendor programs and report relevant issues to ensure programs are safe, sanitary and meet consumer needs.

  1. Attends and participates in all requisite meetings.

  2. Attends and participates in trainings, seminars, conferences and continuing education courses to maintain and update knowledge and understanding of mental health field.

Given the population served, bilingual or multilingual fluency is preferred. American Sign Language (ASL) is also preferred.

The provision of the Department of Mental Health, Central Mass Area, services and supports occurs within a large geographic expanse of 97 communities ranging from urban to rural settings within the counties of Hampden, Middlesex, Norfolk and Worcester. Through an integrated network comprised of the Area Office in Worcester, five Site Offices (Canton, North County, South County, Westborough and Worcester), provider partners - inpatient and community, as well as traditional and consumer operated services, we strive to offer a full spectrum of recovery oriented, person-centered, trauma informed services within our communities and the Worcester Recovery Center and Hospital (WRCH). The Central Mass Area provides services to approximately 4,000 individuals annually, including children and adolescents, through a network of contracted community services and DMH Case Management.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Carolyn Burnett, Human Resources, at 508-368-3596.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

REQUIRED WORK EXPERIENCE: At least three years of full-time, or equivalent part-time, professional experience in human services work or social work. Based on assignment, one year of professional work experience must have been in one of the following specialty areas. Refer to the individual position description for specialized work experience required.

  • Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: The year of professional work experience must have included the clinical care and treatment of psychiatric or emotionally disturbed individuals.

  • Department of Developmental Services assignments only: The year of professional work experience must have involved working with individuals with intellectual or other developmental disabilities.

SUBSTITUTIONS:

  • A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education may be substituted for two years of the required experience on the basis of two years of education for one year of experience.

  • Mental Health Case Manager and Forensic Transition Team Coordinator assignments only: Degree substitutions must be in social work, psychology, sociology, counseling, counseling education, rehabilitation, rehabilitation counseling, human services, education of the physically or emotionally handicapped, education of the multiple handicapped, or education of the learning disabled.

  • Department of Developmental Services assignments only:

  • A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker may be substituted for two years of the required experience.

  • A current and valid Massachusetts license or registration as a physical therapy assistant or occupational therapy assistant may be substituted for one year of the required experience.

  • One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

  • No substitutions will be permitted for the required year of professional experience.

REQUIRED EDUCATION AND LICENSES:

  • One of the following is required for Qualified Developmental Services Professional assignments in the Department of Developmental Services only:

  • A current and valid Massachusetts license or registration as a physical therapist, speech-language pathologist, occupational therapist, audiologist, registered nurse, dietitian, or social worker, OR

  • A Bachelor's or higher degree in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, or physical education.

  • Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Community and Social Services

Organization: *Department of Mental Health

Title: HSC A/B - Case Manager, Worcester

Location: Massachusetts-Worcester - 361 Plantation St

Requisition ID: 1800028V