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Sodexo Patient Services Manager 2 in WORCESTER, Massachusetts

Unit Description

Are you passionate about creating a 5-star patient dining experience?

Sodexo is seeking a Patient Services Manager 2 for UMASS Health - University Campus located in Worcester, Massachusetts. This facility is a fast pace, high volume Food Services department focused on achieving patient satisfaction. This facility is committed to employee engagement and increased collaboration with patient care units. Ideal candidate will interface with other healthcare professionals to improve the patient experience.

The successful candidate will:

  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;

  • perform tray assessments to ensure food quality and presentation and tray accuracy; and

  • perform management functions that include direct supervision of hourly associates including employee development

Is this opportunity right for you? We are looking for candidates who have:

  • good management and communication skills with the ability to maintain the highest of standards and implement company policies;

  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

  • knowledgeof nutrition and specialized diets; and/or

  • experience with oversight of diet offices.

Absent a legally recognized exception, UMASS Health - University Campus is requiring COVID-19 vaccines and flu shots to work at this hospital. Learn more about UMASS Health - University Campus at UMASS Health (https://www.ummhealth.org/umass-memorial-medical-center?utm_source=datamanager&utm_medium=organic&utm_campaign=listing)

Learn more aboutSodexo’s Benefits (https://bit.ly/2EVNezw)

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States.Continue your search for Food Service Management jobs (http://bit.ly/SdxFoodServicejobs) .

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.

Key Duties

  • Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

  • Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

  • Establishes operating standards, implements quality improvements and communicates them to employees.

  • Performs audits and prepares reports.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-MA-WORCESTER

System ID 732197

Category Food Service

Relocation Type No

Employment Status Full-Time

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