Job Information
Worcester Art Museum Protective Services Guard in Worcester, Massachusetts
Job Title: Protective Services Guard Employment Type: Part Time, Non-exempt Department: Protective Services Division: Operations Reports to: Protective Services Manager Supervisory Responsibilities: None Salary Range: \$15.50 hourly Diversity, Equity, Accessibility, and Inclusion at WAM: At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more. Job Overview: To provide protection of the collection and safety of guests while providing excellent customer service in one of the following guard capacities - construction, galleries, or events. Duties/Responsibilities: \ Protect the collection by observing visitors, vendors, and/or event attendees. Be aware of behavior, environmental, and other concerns. \ Provide courteous and clear information or assistance to visitors/event attendees. Ensure wayfinding and escorts as needed \ Be alert for emergencies and hazardous conditions or situations, assist visitors and staff in emergency procedures where necessary; report all observed safety and security incidents to manager on duty or central control room \ Open and close gallery in a timely manner according to established protocols \ Monitor visitors and report any incidents involving the art \ Inspect works of art for damage or change; monitor climate conditions and lighting in galleries, promptly reporting any deficiencies immediately reporting findings to manager \ Escort construction vendors; ensure that all security and safety protocols are adhered to. \ Perform other related duties as assigned Qualifications: \ Ability to work a flexible work schedule including evenings, weekends, and holiday hours \ Regular and reliable attendance \ Ability to work well with others and provide excellent customer service \ Ability to walk and stand for extended periods of time while maintaining awareness \ Good common sense and the ability to be a calming influence \ Computer literate, comfortable operating computer and technology software including email systems, and web-based applications. \ Embraces and promotes diversity, equity, accessibility, and inclusion initiatives Education and Experience: \ High School or equivalent \ 1+ years of customer service experience in a public environment Click Here to Apply