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Santander US Sr. Associate, Commercial Banking Credit Underwriting Quality Assurance in Worcester, Massachusetts

Sr. Associate, Commercial Banking Credit Underwriting Quality Assurance

Req ID: Req0976321 Date posted 08/05/2022

Sr. Associate, Commercial Banking Credit Underwriting Quality Assurance

Worcester, United States of America


The Sr. Associate, Commercial Quality Assurance position leverages their subject matter expertise in second line defense to improve existing processes and practices. S/he leads special risk mitigation projects and/or programs, business continuity and other incident response and security related activities supporting industry best practices, improved efficiency, effectiveness and risk reductions.

Position entails performing Commercial Quality Assurance over commercial credit underwriting and analysis through the completion of test scripts/workpapers

Position requires commercial credit underwriting background with the ability to analyze cash flows, collateral and assess compliance with credit policies and standards

Ability to analyze C&I, CRE and specialty lines of business/products in the middle market, mid-corporate and large corporate spaces

Fast-paced environment requiring excellent time-management and ability to adhere to deadlines

Ability to communicate effectively and guide QA team when leading QA reviews; team-player and collaborative with ability to be a self-starter and work independently

Ability to synthesize and assimilate complex QA findings into a concise, succinct QA memo at the conclusion of reviews

Ability to present results at committee meetings and various forums

Ability to communicate effectively across the organization, including executive management, internal audit and regulators

Participate in the development and management of issues identified and the remediation of same

Engage in the further development of the QA program, policies and procedures, inclusive of special projects

Builds positive relationships with executives, managers and teams, while developing an understanding of the business and strategic initiatives

Coaches, reviews and delegates work to junior level professionals

Enhances governance processes in support of infrastructure builds and oversee strategic compliance / business solutions

Identifies enterprise trends, synergies, and opportunities for change

Influences others at an operational level regarding new concepts, best practices and approaches related to risk mitigation, risk identification and resolution, and/or risk management

Initiates change, integration, operationalization of new events

Leads special risk mitigation projects and/or programs, business continuity and other incident response and security related activities

Leverages subject matter expertise in second line to significantly improve existing processes and practices

Maintains a strong rapport with local risk teams to create a strong risk culture of performance and accountability

Oversees and ensures consistent quality control, accuracy, and compliance with internal policies and regulatory requirements for reporting processes., Represents organization as a primary contact for specific risk management projects and initiatives

Serves as a liaison between first and third lines of defense

Systematizes ad hoc reporting for line of businesses and team members to facilitate miscellaneous senior and executive management reporting and status updates as needed

Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other team members.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

Bachelor's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field required

Master's Degree: Accounting, Business, Statistics, Risk Management, Information Systems, Finance, Economics or equivalent field or equivalent work experience preferred

9 + years of commercial credit underwriting, account management and review experience

9-12 years; Financial Services industry.,9-12 years; Risk, Commercial Operations, Internal Controls, or related experience

Ability to adjust to new developments/changing circumstances

Ability to analyze risk and design efficient control practices to minimize risk

Ability to lead, influence and direct peers, subordinates and management

Ability to quickly grasp complex concepts, including global business and regulatory matters

Advanced knowledge in regulatory reporting and compliances

Demonstrated subject matter expertise in second line identification and resolution

Excellent written and verbal communication skills and the ability to interact with senior leaders across departments

Expertise in delivering high quality work products, reflecting attention to detail and analytical prowess

Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding

Superior project management skills

Minimal physical effort such as sitting, standing, and walking

Brings out the best in each team member by consistently motivating and acknowledging peer contributions

Understands and leverages team dynamics

Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages Asks open-ended questions that encourage others to give their points of view

Ensures people receive the information they require, and brings the team together to share information

Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment

Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management

Fully accountable for timeliness, completeness, quality of projects, processes, products and services

Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

Improves relationships between key individuals to achieve seamless cross-team workflow and positively impact results

Uses informal networks to gain support for ideas and projects

Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization

Can identify functional and organizational implications associated with major trends

Designs solutions to address industry activities that impact the organization

Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary

Understands end to end processes across the organization and how processes are integrated

Has a practical knowledge of regulations impacting area supported

To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

Completion of at least one year of active service in Santander

Completion of at least twelve months in current position

Be in “Good Standing”

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Bachelor of Science (BS) English More than 5 years of relevant work

Primary Location: Worcester, Massachusetts, United States of America

Other Locations: Massachusetts-Worcester,Texas-Santander Consumer,Pennsylvania-Philadelphia,New Jersey-Florham Park

Organization: Santander Bank N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

US Candidates/Employees: Click here to view the “EEO is the Law ( ” poster and supplement and the Pay Transparency Policy Statement. (

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