Massachusetts Veterans Jobs

The City of Worcester seeks qualified applicants for the position of Talking Book Assistant (Librarian, Grade 2) for the Worcester Public Library. Under the direction of the Manager of the Worcester Talking Book Library, the position will assist with circulation, reader\'s advisory duties and perform exemplary customer service. Assist patrons in the use of the Talking Book Library services, facilities, equipment and collection maintenance. Supervise and record audio material for the collection. This position is involved in all operations related to circulation of Talking Book Library materials while delivering an excellent customer service experience. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. Schedule will include evenings and weekend hours and working at other locations. Bilingual applicants are encouraged to apply. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: \ A strong commitment to consistent outstanding public service \ Enthusiastic self-starter with professional demeanor \ Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work \ Ability to resolve conflicts with staff and patrons \ Ability to establish and maintain effective working relationships with a diverse, multicultural community, volunteers, and staff \ Ability to provide information and guidance clearly, courteously and pleasantly to patrons \ Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements \ Strong commitment to consistent excellent customer service to a diverse population in an urban environment \ High level of professionalism and commitment to the organization \ Embrace opportunities to learn in a fast-paced changing environment \ Demonstrate proficiency in current and emerging technologies \ Ability to work independently and as part of a team \ Ability to create positive working relationships with a diverse staff \ Ability to learn and use library technologies \ Possess excellent interpersonal, communication, and customer service skills \ Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling \ Ability to maintain confidentiality MINIMUM REQUIREMENTS: \ High school diploma or equivalent \ One (1) year of data entry experience and/or community public service work, such as library, bookstore, or equivalent. Specific courses that have hands-on experience may be substituted for work experience. \ Ability to successfully pass CORI/SORI \ Reliable transportation to travel between locations PREFERRED QUALIFICATIONS: \ One (1) year of supervisory experience \ One (1) year experience working with diverse communities in an urban environment Click Here to Read Full Job Description