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Visiting Nurse Association of Boston Telehealth Installation Technician in Worcester, Massachusetts

Telehealth Installation Technician

Status :Full-time

Office Location:Worcester, MA


Position Summary: Provides installation of telehealth equipment to patients and families and works in collaboration with the Telehealth Program Coordinator and health care team.

Reports to: Telehealth Program Coordinator

Functions & Responsibilities:

= Confirms date, time and equipment necessary for telehealth installation and installs equipment on date and time determined.

= Confirms date, time and equipment necessary for telehealth discharge and removes equipment on date and time determined.

= Assumes responsibility for equipment during transport of equipment to and from patient’s home.

= Confirms that equipment is properly installed and results are successfully transmitted.

= Troubleshoots equipment.

= Instructs patient/caregiver in proper use of equipment.

= Insures safe handling and proper care of equipment.

= Reports difficulty implementing telehealth equipment installation to Telehealth Program Coordinator.

= Requests instructions if uncertain of installation procedure.

= Cleans equipment according to procedure, notifies Telehealth Program Coordinator of any equipment damaged or malfunctioning.

= Adheres to Network infection control procedures.

= Utilizes appropriate interpersonal skills during the installation process.

= Completes all paperwork in a timely and legible fashion.

= Assists in quality improvement practices.

= Attends educational programs and in-services to meet Network service needs and to develop professional growth.

= Demonstrates spirit of cooperation and teamwork, and maintains professional working relationships.

= Upholds the compliance objectives and policies and procedures of the Foundation and Subsidiaries.

= Performs other related duties of a similar nature and complexity as directed.

Skills and Knowledge:


= High School Diploma or GED required.

Experience Preferred

= Minimum 1 year general work experience.

= Experience using computers, phones and cable technology.

= Home care experience preferred.

About VNA Care:

VNA Care is one of the Commonwealth's largest home health and hospice providers, serving more than 200 communities in Eastern and Central Massachusetts. Our nonprofit includes VNA Care Network, VNA of Boston, and VNA Hospice & Palliative Care. Working together, we provide a full range of home health, palliative, hospice, and community services to patients with a wide range of health care needs. VNA Care focuses on promoting the health and wellbeing of patients and families by providing high-quality, cost-effective health care to vulnerable individuals in their homes, assisted living facilities, and other settings.