Massachusetts Veterans Jobs

We are looking for a responsible, reliable person with a good attitude and attention to detail to be a part of our team full time and year round.The Billing and Administrative Coordinator is responsible for maintaining daily estimating, billing and invoicing needs, tracking quoted billing, scheduling and offering Administrative support for the overall operations of the Service Department. Key Responsibilities: Handles all billing for the Service Department. Matches and reviews appropriate job or Work Order documentation. Enters service jobs and work orders for billing. Oversees and manages all quotes for the Service Department, issued by the Service Sales team. Collects all relevant information needed to calculate accurate invoices and statements (order amounts, discount rates, taxes, etc.). Collects, organizes, and submits all relevant information for state/town contracts Tracks all maintenance contract work by reviewing reoccurring invoices. Edits all documentation for content and grammar before sending to customer. Sends invoices to customers utilizing various channels (mail, email, and online billing platforms). Updates accounting records with new payments, balances, and up to date customer information. Gathers correct billing information from new customers (credit card number, email address, name, phone number, job information, etc.). Makes collection calls on service receivables, both T&M and quoted work. Answers questions and handles complaints from customers regarding billing disputes in a professional manner. Provides timely follow up on payment related questions. Supports Service Department team by answering phones, entering work orders, and updating schedules Assists in the dispatching process when necessary. Schedules meetings and sets up calendar requests when needed. Other duties as assigned. Knowledge, Skills, and Requirements: Experience REQUIRED with QuickBooks. Familiarity with; LMN, Constant Contact, EBO, COMMBUYS, or similar field service systems strongly desired (esp State Contract knowledge). 3-5 years of relevant billing/accounting experience. Strong understanding of billing processes and procedures. Strong understanding of relevant software applications. Proficiency with Microsoft Excel spreadsheets required. Strong problem-solving skills, ability to think critically. Strong communication skills, both verbal and written. Customer service experience. Professional phone etiquette, with the ability to handle a high volume of calls. Ability to multi-task and work effectively in fast paced environment while under pressure. Maintain tight deadlines. Strong attention to detail and ability to investigate and resolve complex issues. A self-starter with the proven ability to work well with others in collaborative and team-oriented manner. Education:High school or equivalent (Preferred) Experience: Microsoft Office including Excel: 5 years (Required) QuickBooks: 5 years (Required) Must have stellar customer service and relaible transportation